FAQs

Do you have a physical store where I can purchase your activewear?

Unfortunately, we do not have a physical store at the moment. We sell our activewear exclusively through our website/ Instagram page/ Facebook page.

What payment methods do you accept?

We accept most major credit cards, debit cards, and PayPal.

How can I track my order?

You'll get a tracking number when your order is shipped. Use it to track your order on the carrier's website (Israel Post) or via your customer account.

How long will it take to receive my order?

Delivery times may vary depending on your location. Generally, orders take 7-10 business days to arrive, excluding the day the order is received. 

Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased on our website, making the perfect gift for any fitness enthusiast.

What is your return policy?

We have a 14-day return policy. Please refer to our return policy page for more information.

Can I cancel or modify my order after it has been placed?

Once you place your order, it is impossible to cancel or modify it. Please contact us and we will do our best to accommodate your request.

How can I contact your customer service team?

You can reach us via our Contact page/ Instagram page/ Facebook page/ starkactive.official@gmail.com. We typically respond within 24-48 hours.